Ryobi
Craftsman

Head-to-head warranty comparison between Ryobi and Craftsman — coverage, claim process, and consumer protection.
Warranty Policy Comparison
Warranty Simplicity
How easy is it for a consumer to understand and successfully file a warranty claim? Higher is better.
Moderate
Starting at 100: 3 product tiers (-12), 1 voiding conditions (-3), 2 exclusions (-4), consumer pays partial shipping (-4), 3 data gaps (-6)
Complex
Starting at 100: 26 product tiers (-20), 4 voiding conditions (-12), 2 exclusions (-4), unauthorized seller policy enforced (-7), 3 data gaps (-6)

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Customer Sentiment
What real owners say about product quality and warranty experience.
Ryobi
Product Reviews
Best82% positive (55,404 reviews)
Warranty Reviews
3% positive (29 warranty reviews)
Craftsman
Product Reviews
87% positive (27,870 reviews)
Warranty Reviews
Best4% positive (23 warranty reviews)
Warranty Experience Themes
Ryobi
“I bought this at my local HD in Reston, VA based on the marketing/packaging that said it has 2 Ryobi batteries, 2Ah and 4Ah, with the charger. When I opened the sealed box up, I found a 2Ah battery...”
“The battery does charge properly. Even though you have the warranty, we have to ship it to Canada. When you try to call customer support it never gets through. I sent my battery and recieve dit bac...”
“I used to love Ryobi products. h=Have 10 tools and 8 batteries that I have purchased over last 3 years. Recently several batteries started going bad. When I tried to get them replaced, Ryobi refuse...”
“One of 6 blades was unusable due to the tab used to hold the blade being non-existing. I sent an email to manufacturer, Olson, whom has not responded to me. I'm going to follow up with them again...”
Craftsman
“Found same one on another company website for cheaper. Asked to cancel my order 30 mins after it was placed and was denied stating i would have to receive it and then bring it in to a store even th...”
“Before ordering this, I read a review that a purchaser had received a package with missing parts. I thought it must have been an isolated incident and went ahead and ordered one. Well, the same t...”
“This Weed Eater didn't last a year. The batteries (have 3) have about half their life left after a year. Weed eater is cheap, flimsy, underpowered, and broke due to cheap parts (auto feed system)...”
Product Recall History
CPSC data — last 3 years — fewer recalls is better.
Clean Record
No recalls on file
Clean Record
No recalls on file
Claim Accessibility
How easy is it to file a warranty claim? More channels and faster response = better.
Moderately accessible
5 filing channels
How this score was calculated
Highly accessible
6 filing channels
How this score was calculated

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Let Magnus handle the hassle. We'll manage your claim from start to finish for just $5.