Weber
Traeger
Gas vs. pellet grill warranties — how Weber's component-based warranty stacks up against Traeger's coverage.
Warranty Policy Comparison
Warranty Simplicity
How easy is it for a consumer to understand and successfully file a warranty claim? Higher is better.
Moderate
Starting at 100: 13 product tiers (-20), 2 voiding conditions (-6), 2 exclusions (-4), 7 data gaps (-12)
Complex
Starting at 100: 5 product tiers (-20), 7 voiding conditions (-18), 4 exclusions (-8), consumer pays partial shipping (-4), 3 data gaps (-6)
Service Network Coverage
More locations = easier warranty claims.
locations across 51 states
Weber grills available at Home Depot, Walmart, Ace Hardware, and authorized retailers. Warranty service via phone and online.
locations across 53 states
Traeger products available at Ace Hardware, independent dealers, and online retailers. Warranty support via phone/email.
Find My Nearest Service Center
Searching all 14,261 Weber and 7,929 Traeger locations.
Coverage by State
Weber
Traeger
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Customer Sentiment
What real owners say about product quality and warranty experience.
Weber
Product Reviews
Best93% positive (28,677 reviews)
Warranty Reviews
Best12% positive (77 warranty reviews)
Traeger
Product Reviews
86% positive (16,654 reviews)
Warranty Reviews
3% positive (98 warranty reviews)
Warranty Experience Themes
Weber
“I am very disappointed with Weber and their Customer Service. The "Weber Connect Smart Grilling Technology" was dead out of the box. Contacted Weber and I was told that the serial number on the gri...”
“I am very disappointed with Weber and their Customer Service. The "Weber Connect Smart Grilling Technology" was dead out of the box. Contacted Weber and I was told that the serial number on the gri...”
“I had this grill delivered to me on April 2nd which I paid to have assembled, however after unwrapping the plastic I noticed the front panel was broken. I immediately contacted customer service, ...”
“I had this grill delivered to me on April 2nd which I paid to have assembled, however after unwrapping the plastic I noticed the front panel was broken. I immediately contacted customer service, ...”
Traeger
“Nice grill at first. With less than 3 years on the smoker it is rusting in multiple places. Called Traeger and they said rusting is not covered even though that is not mentioned in the warranty. ...”
“Bought the grill this afternoon. Got it home, which was no easy feet considering the boxed weight is over 200 lbs. Spent over an hour on assembly. Read all of the information and went to start i...”
“the grill would not connect with my wifi. after many calls and them constantly telling me it was a problem on my end they finally figured it out. but first i had to call my internet provider, modem...”
“the grill would not connect with my wifi. after many calls and them constantly telling me it was a problem on my end they finally figured it out. but first i had to call my internet provider, modem...”
“This was the first Traeger grill I purchased and was immediately disappointed after getting the grill fired up for turkey, ribs, tenderloin and steaks. This model CAN NOT hold anything lower than 2...”
Product Recall History
CPSC data — last 3 years — fewer recalls is better.
Clean Record
No recalls on file
Clean Record
No recalls on file
Claim Accessibility
How easy is it to file a warranty claim? More channels and faster response = better.
Moderately accessible
4 filing channels
How this score was calculated
Highly accessible
5 filing channels
How this score was calculated
Need help with a warranty claim?
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