WarrantyIQ
Power ToolsWarranty Comparison

Kobalt

0.5/ 7
vs
Champion

DeWalt

3.5/ 7
3 points tied
DeWalt SimplicityTie Safety RecordDeWalt Claim Access
Magnus
Magnus's TakeAnalysis

Lowe's exclusive vs. the industry standard — compare Kobalt's retail-exchange warranty against DeWalt's multi-tier coverage and service network.

File a Claim - $5

Warranty Policy Comparison

Category
Kobalt1 win
Winner
DeWalt3 wins
Tool Warranty Duration
5 years
7 years
Battery Pack Warranty
3 years
Data not available
Service / Repair Program
None documented
30-day satisfaction guarantee
Electronics Coverage
5 years (included with tool)
7 years (included with tool)
Pro vs. DIY Tiers
Single tier for all users
Single tier for all users
Parts Coverage
Varies by component
Varies by component
Labor Coverage
Data not available
Data not available
Transferable
No
No
KobaltOfficial PolicyDeWaltOfficial Policy

Warranty Simplicity

How easy is it for a consumer to understand and successfully file a warranty claim? Higher is better.

Kobalt50/100

Complex

Starting at 100: 3 product tiers (-12), 5 voiding conditions (-15), 5 exclusions (-10), unauthorized seller policy enforced (-7), 3 data gaps (-6)

Simpler
DeWalt55/100

Moderate

Starting at 100: 7 product tiers (-20), 3 voiding conditions (-9), 3 exclusions (-6), consumer pays partial shipping (-4), 3 data gaps (-6)

Magnus

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Product Recall History

CPSC data — last 3 years — fewer recalls is better.

Kobalt

Clean Record

No recalls on file

DeWalt

Clean Record

No recalls on file

Claim Accessibility

How easy is it to file a warranty claim? More channels and faster response = better.

Kobalt
2.5/10

Very limited

2 filing channels

How this score was calculated
Channel breadth1 / 3
Online / self-service0 / 2.5
Direct email0 / 1.5
Phone accessibility0.5 / 2
In-person option1 / 1
More Accessible
DeWalt
10/10

Highly accessible

6 filing channels

How this score was calculated
Channel breadth3 / 3
Online / self-service2.5 / 2.5
Direct email1.5 / 1.5
Phone accessibility2 / 2
In-person option1 / 1
Filing Channel
Kobalt
DeWalt
Email
--
Yes
Phone
Yes
Yes
Web Form
--
YesSuggested
Dealer / In-Store
YesSuggested
Yes
Service Center
--
Yes
Mail
--
Yes
Avg Hold Time
N/A
2 min
Avg Email Response
N/A
1 days
Registration Required
No
No
Proof of Purchase
Required
May be requested
Dealer-Only Brand
Yes — must use dealer
No
Magnus

Need help with a warranty claim?

Let Magnus handle the hassle. We'll manage your claim from start to finish for just $5.

File a Claim - $5