RIDGID
DeWalt

Compare RIDGID's unique Lifetime Service Agreement against DeWalt's multi-tier warranty system — two different philosophies on long-term tool coverage.
Warranty Policy Comparison
Warranty Simplicity
How easy is it for a consumer to understand and successfully file a warranty claim? Higher is better.
Complex
Starting at 100: 10 product tiers (-20), 5 voiding conditions (-15), 4 exclusions (-8), consumer pays shipping both ways (-9), 3 data gaps (-6)
Moderate
Starting at 100: 7 product tiers (-20), 3 voiding conditions (-9), 3 exclusions (-6), consumer pays partial shipping (-4), 3 data gaps (-6)

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Customer Sentiment
What real owners say about product quality and warranty experience.
Ridgid
Product Reviews
Best78% positive (105,830 reviews)
Warranty Reviews
Best13% positive (30 warranty reviews)
DeWalt
Product Reviews
89% positive (40,095 reviews)
Warranty Reviews
6% positive (96 warranty reviews)
Warranty Experience Themes
Ridgid
“I bought this about two months ago and on my first use the housing around the fish tape broke. The housing is plastic and the slots holding the screws literally ripped apart. When I tried to get...”
“Very first use the cable kinked on a simple drain job. So much for kink resistant! Looked into replacement cable. It cost more than the whole unit. Another ridgid tool for the oh well shelf. be put...”
“I bought this about two months ago and on my first use the housing around the fish tape broke. The housing is plastic and the slots holding the screws literally ripped apart. When I tried to get...”
“This is my second POWER SPIN+ The first one I used multiple times with success, but I got the cable stuck and kinked it. I got rid of the tool and bought another because I figured it was my fault...”
DeWalt
“Nice combo for housework chores. I also bought the Saws-all (they had a special deal). Be aware that this is the lowest AmpHour battery that DeWalt makes. In the drill under heavy use, expect ma...”
“I purchased this Wet/Dry Vac in April 2020. I have to say it has worked very well so far (I only used it a few times and very light "dry" use). In any event, one of the parts broke. The wide vac...”
“deep dissatisfaction with the service I received at your Lake Stevens location last week. The cashier named Kristen handled my checkout, and her behavior was far below the level of professionalism ...”
“I scooped this up for $60 since it was a deal and hard to pass up. This product isn't actually made by Dewalt, isn't supported by Dewalt, and has a 3-year non-transferrable limited warranty. I was ...”
“I'm a home owner. These batteries are shot in 4 years time from LIGHT use. DewAlt customer service could care less. Nothing but Makita for me in the future. Should have never switched....”
Product Recall History
CPSC data — last 3 years — fewer recalls is better.
Clean Record
No recalls on file
Clean Record
No recalls on file
Claim Accessibility
How easy is it to file a warranty claim? More channels and faster response = better.
Moderately accessible
5 filing channels
How this score was calculated
Highly accessible
6 filing channels
How this score was calculated

Need help with a warranty claim?
Let Magnus handle the hassle. We'll manage your claim from start to finish for just $5.