Power ToolsWarranty Comparison

Champion

Makita

2.5/ 9

Bosch

2/ 9

4.5 points tied

Tie SimplicityMakita Product SentimentMakita Warranty SentimentTie Safety RecordBosch Claim Access

Magnus's TakeAnalysis

Compare warranty policies from two global power tool leaders — Makita and Bosch Professional.

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Warranty Policy Comparison

Warranty Simplicity

How easy is it for a consumer to understand and successfully file a warranty claim? Higher is better.

Makita54/100

Complex

Starting at 100: 4 product tiers (-16), 7 voiding conditions (-18), 3 exclusions (-6), 3 data gaps (-6)

Bosch54/100

Complex

Starting at 100: 7 product tiers (-20), 4 voiding conditions (-12), 3 exclusions (-6), consumer pays partial shipping (-4), 2 data gaps (-4)

Deep Dive

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Customer Sentiment

What real owners say about product quality and warranty experience.

Makita

Insufficient data

Product Reviews

Best

4.7/ 5.0

92% positive (248 reviews)

Warranty Reviews

Not enough data (1 warranty reviews)

Bosch

Product Reviews

4.4/ 5.0

82% positive (26,490 reviews)

Warranty Reviews

1.2/ 5.0

1% positive (249 warranty reviews)

81-point gap between product & warranty experience(n=249)

Warranty Experience Themes

Makita

Build quality/durability concerns(1 of 1)

Motor/battery/electrical issues(1 of 1)

Bosch

Build quality/durability concerns(55 of 249)

“Short version: I give this dishwasher a 4.5/5 stars and definitely recommend it, but I give using Costco a 0.5/5 stars. Buy this dishwasher (or another Bosch), just not through Costco. Long ve...”

Poor customer service experience(27 of 249)

“I was promised a delivery 5 days from purchase. The delivery/installation company never called me the day before to confirm my time-slot and after calling them I was given a delivery date 19 days l...”

Motor/battery/electrical issues(25 of 249)

Leaking/seal failures(22 of 249)

“I tried this dishwasher twice. I don't like letting installers install stuff for me, I like to do it myself to make sure it's done right and they don't break anything. Upon opening the dishwashe...”

Parts availability/replacement delays(22 of 249)

“We bought this dishwasher in August 2023. The unit was delivered a month later. Costco's vendor, Direct Connect Connections, handled the shipping and delivery. They also took care of the hauling an...”

Sources: Ace Hardware (163 reviews), Costco (85 reviews), Ace Hardware (103 reviews), Costco (6421 reviews), Home Depot (19966 reviews), Bosch website (19966 reviews)Updated: 2026-03-16

Product Recall History

CPSC data — last 3 years — fewer recalls is better.

Makita

Clean Record

No recalls on file

Bosch

Clean Record

No recalls on file

Claim Accessibility

How easy is it to file a warranty claim? More channels and faster response = better.

Makita

5.3/10

Moderately accessible

4 filing channels

How this score was calculated

Channel breadth2 / 3

Online / self-service2 / 2.5

Direct email0 / 1.5

Phone accessibility1.25 / 2

In-person option0 / 1

More Accessible

Bosch

6/10

Moderately accessible

4 filing channels

How this score was calculated

Channel breadth2 / 3

Online / self-service1 / 2.5

Direct email0 / 1.5

Phone accessibility2 / 2

In-person option1 / 1

Filing Channel

Makita

Bosch

Phone

Yes

YesSuggested

Web Form

YesSuggested

Dealer / In-Store

Yes

Service Center

Yes

Mail

Yes

Avg Hold Time

10 min

4 min

Registration Required

Proof of Purchase

Required

May be requested

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